Group Management Tools
Management of Group PNRs is
complex by nature and can be increasingly difficult with
cross functional needs between multiple GDSs. The
Eastman Group has solved several synchronization issues
for clients.
Our GroupLink solution was designed to
automate Group PNR activity between airline carriers and/or tour
and leisure
travel providers. It automates the process and ensures the airline
Group records are matched prior to the departure date of the first flight
segment in the Group PNR itinerary.
Another Groups solution offset the technical limitations
found in some airline host environments that limit cross functionality with
Group PNRs created by airlines holding a combination of airline A and
airline partner B flight segments. This results in unmatched and
unsynchronized PNRs within the corresponding airline Group PNRs
across the two inventories.
Unsynchronized PNRs and manual processing
of Group PNRs requires costly airline agent intervention
and compromises quality controls. These factors
can result in passenger inconvenience, off-loading
costs, and operational issues which drive airline costs
even higher. Our tools can automate and audit the
Group processes from the initial time of booking to
flight departure.
For more information, contact info@eastmangroup.com |